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🔁 Return & Refund Policy

📝 We accept return or refund requests only under the following conditions:
  • 📦 Damaged product received
  • ❌ Wrong item delivered
  • 💀 Product in dead condition (DOA)
  • ⚠️ Product is defective/not working properly
🕒 You must inform us within:
  • 📅 3 days of delivery – for individual product purchases
  • 🖥️ 7 days of delivery – for complete PC sets
🎮 For Gaming Chairs: Only replacement is applicable. 🚫 No refunds available. 🔐 Note: If the product seal is broken and the product is not faulty, then return/refund is not applicable. 📩 To raise a return/refund request, please contact us via:

💳 Refund Process

  • ✅ Payment made via online gateway: Refund will be issued to the same account
  • 🏦 Payment via Bank Transfer or COD: Refund will be issued to the customer’s bank account
  • ⏳ Refunds typically take 7–10 working days to reflect in your account

📦 Order Cancellation & Delivery Issues

  • ❗ If the customer cancels an already processed order, packaging & handling charges will be deducted
  • 🚚 If the order is undelivered or returned (RTO), shipping charges will not be refunded

🛑 Cancellation Charges Policy

  • ⏱️ If the customer requests to cancel the order before processing starts (usually within 24 hours), then 10% of the total order amount will be charged as cancellation charges. The rest will be refunded.
  • ⚙️ If the customer requests cancellation after processing starts (usually after 24 hours), then 20% of the total order amount will be charged as cancellation charges. The rest will be refunded.
  • 📦 If the product has already been dispatched or delivered, the order cannot be cancelled, and refund is not possible in this case.
🙏 Thank you for understanding and cooperating with our policy. We strive to provide the best experience always!
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